Frequently Asked Questions

You can purchase our products in the following ways:
1. Visit the official website: send an email to contact our salesperson, who will place an order for you
2. Authorized dealers: go to the “Business Cooperation” page of our official website, find the authorized dealers in your area, and go to their stores to purchase.
3. Amazon: go to our Amazon store to place an order

When shopping on the official website, we support a variety of payment methods, including but not limited to:
Paypal, Alipay, WeChat Pay, bank transfer…
You can choose the appropriate payment method to complete the order according to your convenience.

We are committed to providing users with high-quality and stable products. However, due to changes in objective factors such as raw material costs and market supply and demand, product prices may be adjusted. We will update the latest product price information on the official website in a timely manner, and all price changes will be announced in advance before they take effect.

We use high-quality [specific battery brand and model] batteries, which have the advantages of high energy density, long life and good safety. Under normal use, the battery life can reach about [specific service life or number of charge and discharge cycles]. Of course, the actual service life of the battery will also be affected by factors such as frequency of use and charging habits. It is recommended that you charge and maintain it according to our user manual to extend the battery life.

Yes, our products have a certain degree of waterproof performance and can cope with daily rainy weather. However, in order to ensure the safety and performance of the product, we do not recommend riding in deep water or soaking in water for a long time. The waterproof level of the product is [specific waterproof level, such as IPX5, etc.], and the waterproof capabilities of different levels are different. Detailed information can be viewed on the product details page.

Currently, we provide delivery services for [specific delivery areas, such as most parts of the country or specific areas]. When you place an order, the system will automatically detect whether your delivery address is within our delivery range and inform you of the corresponding delivery information.

Delivery time varies by region and order processing. Generally, we will arrange delivery within [specific working days] working days after you place an order. After delivery, the delivery time is usually around [specific days] days depending on the distance of your region. You can check the logistics status and estimated delivery time in real time on the order details page.

Most of the assembly work of our electric scooters and motorcycles has been completed when they leave the factory, but you may still need to perform some simple installation steps, such as installing the seat, handlebars, etc. These installation operations are very simple and can usually be completed using only the tools and instructions provided with the vehicle. If you encounter any problems during the installation process, you can always contact our customer service staff and we will provide you with detailed guidance and help.

If you are not satisfied with the product you purchased or find that the product has quality problems, you can apply for a return and exchange without reason within 7 days after receiving the product. The conditions for applying for a return and exchange are as follows:
The product and packaging are intact, unused, unopened, and undamaged
Accessories, instructions, etc. are complete
You need to provide the order number and the reason for return and exchange
You can apply for a return and exchange in the following ways:
Log in to the official website account: Go to the “My Order” page, find the corresponding order, click the “Apply for Return and Exchange” button, fill in the relevant information according to the system prompts and submit the application.
Contact customer service: Call the customer service number or send an email to inform us of your return and exchange needs, and we will assist you in completing the return and exchange process.
Our customer service staff will review your application in a timely manner after receiving it, and will inform you of the specific return and exchange operation process and precautions after the review is passed.

To ensure the performance and service life of the product, we recommend that you maintain the product regularly. Here are some basic maintenance suggestions:
Cleaning: Wipe the body, handlebars, seat and other parts with a clean soft cloth regularly to keep the surface of the product clean. Avoid using detergents containing corrosive chemicals to avoid damaging the paint or plastic parts on the surface of the product.
Check the tire: Check the tire pressure regularly to ensure that the tire is fully inflated. The air pressure standard can be checked in the product manual or on the side of the tire. At the same time, check whether there is wear, cracks, etc. on the surface of the tire. If there is any abnormality, the tire should be replaced in time.
Check the brake system: Check the sensitivity and braking effect of the brake regularly to ensure that the brake system is working properly. If the brake becomes soft or the braking force is insufficient, the brake should be adjusted or the brake pad should be replaced in time.
Lubrication: Lubricate the rotating parts of the product, such as axles, chains, etc. regularly. You can use special lubricants to apply them to reduce friction and wear. Be careful not to over-lubricate to prevent the lubricant from entering parts that should not be entered and causing damage.
Storage: When the product is not used for a long time, it should be stored in a dry, ventilated, and cool place to avoid direct sunlight and high temperature and humidity. At the same time, keep the product power at about 50%, and charge and discharge the product regularly (it is recommended to charge and discharge the product every [specific time, such as 1-2 months]) to extend the battery life.
If you are not familiar with the maintenance of the product or are not sure how to operate it, you can take the product to our after-sales service center or authorized repair point, and our professional technicians will provide you with comprehensive maintenance services.

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